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5 ways a Support Coordinator can help you
29 January 2021

The role of a Support Coordinator is to help you to get the most out of the NDIS now and into the future. Support Coordination is a capacity building support so part of a Support Coordinator’s role is to help you to understand how to manage your plan in the future. Here are 5 ways that Support Coordination can help you.


  1. Connection

A Support Coordinator will act as a point of connection for you, the participant. A Support Coordinator will help you to build your knowledge and experience so that you can make connections within your community. They will also help by making referrals for support.


  1. Support Design

It can be challenging to understand your plan and your funding, especially if it’s your first plan. Your Support Coordinator will help you to understand your plan and how your funding works. They will work with you on recurrent plans to help you to identify innovative and creative solutions to reach your goals.


  1. Establish Support

It’s the job of a Support Coordinator to make sure that you know and understand all of the support options available to you so that you can establish the right supports. This includes both NDIS and community supports. The NDIS is part of a wider system supporting people with a disability. A Support Coordinator will help you to develop your knowledge so that you understand the systems of support and help you to connect with them.


  1. Crisis resolution

Your Support Coordinator can help you in times of crisis or disruption in your everyday life such as a stay in hospital or if your carer becomes ill. They may work with you to plan in advance for potential crisis situations. They can also help with points of conflict between you and your support providers if they arise.  


  1. Coach, refine, reflect

A Support Coordinator will work with you to guide you through challenges that arise, to review your progress and to report on what you have achieved. This will help you to reflect on how well your plan is working for you and whether you need to request changes or adjust your goals (or both).


What support will I get?

Not everyone with an NDIS plan will get finding for Support Coordination and some will get more funding that others. You will need to request funding for Support Coordination and the NDIA will apply the “reasonable and necessary” criteria to your request. If you do have Support Coordination funded, the level of support that you receive from your Support Coordinator will depend on your own unique circumstances and the amount of funding for Support Coordination that is in your plan.


Who gets funding for Support Coordination?

As mentioned, funding for Support Coordination will depend on your own unique situation and you must request it from the NDIA. However, you may be likely to receive funding for Support Coordination if any of the following apply to you:


  • You are new to the NDIS and just starting your first plan
  • You live in an area where there are no Local Area Coordinators (LACs)
  • You are transitioning from the justice system or from hospital
  • You are homeless or have recently been homeless
  • You do not have an informal network of supports such as from family members and friends
  • If you are Aboriginal or Torres Islander the NDIA may fund a Support Coordinator to help you to understand your plan in a culturally appropriate way
  • You are from a non-English speaking background and experience language/cultural barriers
  • You are going through a significant life stage such as leaving school, starting your first job or moving out of home
  • You have significant functional impairment


Further information

At InFocus, our team of Brisbane based Support Coordinators are ready to help you on your NDIS journey. To find out how we can support you to get the most out of your NDIS plan, call us on 1800 928 437, email or complete one of our simple online forms and we will be in touch.



This video from the NDIS explains Support Coordination and how a Support Coordinator can help you to achieve your goals.

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